1. Payment Schedule
1.1 Deposit (at booking)
An amount equal to one night's stay is required to confirm your reservation.
1.2 Remaining Balance
Due on or before check-in. Accepted by bank transfer or card on arrival.
2. Cancellation Terms
Notice is calculated from the date of cancellation to the first night of your booked stay.
| Notice Period | Deposit | Remaining Balance |
|---|---|---|
| 60 days or more before arrival | Refunded in full | No charge |
| 30 to 59 days before arrival | Retained | No charge |
| Under 30 days before arrival | Retained | 50% of remaining balance charged |
The 50% charge within 30 days reflects the limited window to rebook a peak-season stay, not a penalty. We will always attempt to find a workable solution before applying it.
3. Date Changes
| Notice Period | Policy |
|---|---|
| 30 or more days before arrival | Date changes are accommodated where availability allows, at no additional fee. Rate differences between periods apply. |
| Under 30 days before arrival | A date change is treated as a cancellation of the original booking and a new reservation. Standard cancellation terms apply to the original dates. |
If your plans are uncertain, contact us before formally cancelling. In many cases a moved booking is better for both sides.
4. No-Show
If you do not arrive on the first night of your stay without prior notice, the booking is treated as a cancellation under 30-day terms: the deposit is retained and 50% of the remaining balance is charged. The suite is released for rebooking from the second night onwards.
5. Early Departure
Nights not stayed following an early departure are not refunded. The suite may be released for rebooking from the vacated night at the property's discretion.
If you need to leave early due to an emergency, please speak with us directly.
6. Extraordinary Circumstances
In the event of verifiable extraordinary circumstances that prevent travel (natural disaster, declared public health emergency, or the property becoming uninhabitable), the deposit is refunded in full, no balance is charged, and guests are offered rebooking at the same rate when available.
Circumstances outside this scope (flight costs, personal commitments, or change of plans) fall under standard cancellation terms.
7. A Note on Travel Insurance
For stays of six nights or more at peak-season rates, we strongly recommend travel insurance that covers accommodation costs. If you need to cancel for a covered reason, your insurer reimburses you directly; you recover your costs in full without a dispute.
We are happy to provide documentation to support any legitimate insurance claim.
8. Questions About Your Booking
Email: aureamaresuites@gmail.com
WhatsApp / Phone: +30 697 351 8908
Address: Chrysi Ammoudia 640 04, Thassos, Greece
We respond to all enquiries within 24 hours, usually sooner.