Aurea Mare All-Suite Collection · Thassos, Greece
Please read these Terms carefully before completing your booking.
By paying your deposit and confirming your reservation, the Lead Guest accepts these Terms on behalf of all members of the party and agrees to be bound by them. If you have any questions before booking, please contact us, we are happy to explain anything in plain language.
1. Definitions
In these Terms, the following words have the meanings given below.
"Property" means the suite or suites forming the subject of the Booking, as specified in the Booking Confirmation.
"Owner" means the legal owner and operator of Aurea Mare, Chrysi Ammoudia 640 04, Thassos, Greece.
"Lead Guest" means the individual who makes the Booking and pays the Deposit; the person legally responsible for the party and the obligations in these Terms.
"Guest / Party" means all persons who will occupy the Property during the Stay, including the Lead Guest.
"Booking" means the confirmed reservation of the Property for the Stay Dates.
"Booking Confirmation" means the written confirmation (by email or message) issued by the Owner setting out the Property, Stay Dates, total price, and deposit amount.
"Deposit" means the payment equal to one night's stay required to secure the Booking.
"Total Price" means the full amount payable for the Stay as stated in the Booking Confirmation.
"Balance" means the Total Price less the Deposit.
"Stay" means the period of occupancy of the Property from Check-In to Check-Out.
"Stay Dates" means the check-in and check-out dates confirmed in the Booking Confirmation.
"House Rules" means the rules of conduct at the Property set out in Clause 9 and any supplementary information provided at check-in.
"Damage Deposit" means the refundable security amount held in accordance with Clause 7.
"Force Majeure Event" means an event as defined in Clause 14.
2. Formation of Contract
2.1 A binding contract between the Lead Guest and the Owner is formed when: (a) the Lead Guest has received and had the opportunity to read these Terms; (b) the Owner has issued a Booking Confirmation; and (c) the Deposit has been received and cleared.
2.2 The Lead Guest must be at least 25 years of age and must occupy the Property throughout the Stay. Bookings made on behalf of a party where no adult over 25 will be present are not accepted.
2.3 The Lead Guest accepts these Terms on behalf of all members of the Party. It is the Lead Guest's responsibility to ensure all members of the Party are aware of and comply with these Terms and the House Rules.
2.4 These Terms, together with the Booking Confirmation and the Cancellation Policy (Clause 6), constitute the entire agreement between the parties. No verbal representations form part of this agreement.
2.5 The Owner reserves the right to decline any Booking at its absolute discretion prior to issuing a Booking Confirmation.
3. Payment
3.1 The Deposit, equal to one night's stay at the confirmed rate, is due at the time of booking to secure the Stay Dates. Stay Dates are not held without payment of the Deposit.
3.2 The Balance is due and payable on or before the date of Check-In. The Owner reserves the right to refuse access to the Property if the Balance has not been settled prior to or upon arrival.
3.3 Payment may be made by bank transfer, credit card, or debit card. Details will be provided in the Booking Confirmation. Any bank transfer fees are the responsibility of the Lead Guest.
3.4 All prices are stated in Euros (EUR) and are inclusive of any applicable local taxes unless otherwise stated in the Booking Confirmation.
3.5 Prices confirmed at the time of Booking are fixed. The Owner will not increase the Total Price after a Booking Confirmation has been issued, except where additional services or equipment are requested by the Guest after confirmation.
4. Check-In and Check-Out
4.1 Check-in is available between 15:00 and 21:00 on the first day of the Stay. Early check-in may be available on request subject to availability and prior agreement; it is not guaranteed.
4.2 Check-out must be completed by 11:00 on the final day of the Stay. Late check-out may be available on request subject to availability and prior agreement; it is not guaranteed.
4.3 Guests arriving outside the standard check-in window must notify the Owner in advance. Self check-in via key safe is available for guests who have given prior notice. The Owner cannot guarantee access for unannounced late arrivals.
4.4 On departure, the Guest must: (a) ensure all personal belongings have been removed; (b) return all keys or access codes as directed; (c) leave the Property in a clean and orderly condition consistent with normal residential use; and (d) report any damage or breakage to the Owner before departing.
4.5 Failure to vacate by the agreed Check-Out time may result in a charge equal to one additional night's stay to compensate the Owner for the operational disruption caused.
5. Occupancy
5.1 The Property may only be occupied by the number of persons specified in the Booking Confirmation. The maximum occupancy for each suite is stated on the property listing and confirmed at the time of booking.
5.2 The Lead Guest must not permit additional persons to stay overnight at the Property beyond the confirmed occupancy without the Owner's prior written consent. Unauthorised additional occupants may result in immediate termination of the Stay without refund.
5.3 The names of all adult members of the Party may be requested by the Owner for security and compliance purposes. The Lead Guest agrees to provide this information on request.
5.4 The Property is let for holiday accommodation only. Any other use (including but not limited to commercial activity, photographic or film production, events, or parties) requires the Owner's express prior written consent and may incur additional fees.
5.5 Sub-letting or assignment of the Booking to any third party is strictly prohibited. The Lead Guest named in the Booking Confirmation must occupy the Property throughout the Stay.
6. Cancellation Policy
6.1 All cancellations must be made in writing (by email or WhatsApp message) to the Owner. The cancellation date is the date on which written notice is received by the Owner.
Notice PeriodDepositOutstanding Balance60 days or more before arrivalRefunded in fullNo charge30 to 59 days before arrivalRetainedNo chargeUnder 30 days before arrivalRetained50% of remaining balance charged
6.2 No-show: If the Lead Guest fails to arrive on the first day of the Stay without prior written notice, the booking is treated as a cancellation under the under-30-day terms. The suite is released for rebooking from the second night onwards.
6.3 Early departure: Nights not occupied following an early departure are not refunded. The Owner may relet the Property from the vacated night at its discretion.
6.4 Date changes requested 30 or more days before the original arrival date are accommodated where availability permits at no penalty fee; rate differences between stay periods apply. Date changes requested under 30 days before arrival are treated as a cancellation and new booking, to which these cancellation terms apply.
6.5 Where the Owner must cancel a confirmed Booking due to circumstances on the Owner's side (excluding Force Majeure Events), the Guest will receive a full refund of all payments made and the Owner will make reasonable efforts to assist the Guest in finding alternative accommodation. No further compensation is payable beyond the full refund.
The Owner strongly recommends that all Guests arrange travel insurance covering accommodation costs prior to travel. Documentation to support a legitimate insurance claim will be provided on request.
7. Damage Deposit and Property Condition
7.1 A refundable Damage Deposit of €[AMOUNT] per booking is required. This is payable no later than 7 days before Check-In and is held by the Owner as security against damage, excessive cleaning costs, missing items, or breach of these Terms.
7.2 The Damage Deposit is not part of the Total Price for the Stay. It does not form a limit on the Owner's ability to claim for losses exceeding the deposit amount.
7.3 The Damage Deposit will be returned in full within 7 days of Check-Out, provided: (a) the Property has been left in a clean and undamaged condition consistent with normal reasonable use; (b) all items present at Check-In are present at Check-Out; (c) no House Rules have been materially breached; and (d) no outstanding charges are owed.
7.4 The Owner may deduct from the Damage Deposit: (a) the cost of repairing or replacing damaged items or fixtures; (b) costs of additional cleaning beyond normal standards; (c) the cost of replacing missing items including keys and access devices; (d) charges for unauthorised late check-out; and (e) any other amounts owed under these Terms.
7.5 If the cost of damage or losses exceeds the Damage Deposit, the Lead Guest is liable for the full amount and agrees to pay any balance on demand. The Owner reserves the right to pursue recovery through appropriate legal channels.
7.6 The Guest is required to report any damage, breakage, or malfunction discovered at Check-In or during the Stay to the Owner as soon as practicable. Pre-existing damage reported promptly will not be attributed to the Guest.
7.7 The Owner will conduct a check of the Property following Check-Out. Where deductions are made, the Owner will provide a written itemised statement of the amounts withheld.
8. Owner's Liability and Obligations
8.1 The Owner undertakes to provide the Property in a clean, safe, and well-maintained condition on the date of arrival, as described in the listing at the time of booking.
8.2 The Owner is responsible for ensuring that all appliances, fixtures, and fittings at the Property are in working order at the commencement of the Stay. Any reported faults will be addressed as promptly as reasonably practicable.
8.3 The Owner's total liability to the Guest in respect of any claim arising from or in connection with the Booking, whether in contract, tort, or otherwise, shall not exceed the Total Price paid by the Guest for the Stay, except in cases of death or personal injury caused by the Owner's negligence.
8.4 The Owner is not liable for: (a) any failure or interruption of third-party services including but not limited to electricity, water, internet, or telecommunications; (b) loss of or damage to the Guest's personal belongings; (c) any injury, loss, or damage arising from the Guest's own negligence or failure to follow reasonable safety instructions; or (d) events constituting Force Majeure.
8.5 The Owner does not accept liability for any loss of enjoyment, travel disruption, or consequential loss howsoever arising unless caused by the Owner's direct negligence.
8.6 Nothing in these Terms limits or excludes the Owner's liability for matters that cannot be lawfully excluded under applicable Greek or EU law.
9. House Rules
The following rules apply to all Guests throughout the Stay. Breach of these rules may result in immediate termination of the Stay at the Owner's discretion, without refund.
9.1 Quiet hours must be observed: 15:00–17:30 (afternoon rest period) and 23:00–07:00 (overnight). Music, amplified sound, and noise that disturbs neighbouring suites or local residents is not permitted during these hours.
9.2 Smoking is permitted on balconies and external terrace areas only. Smoking inside the Property, including at open windows or doors, is strictly prohibited. A cleaning charge of not less than €150 will be applied where evidence of indoor smoking is found.
9.3 Pets are not permitted at the Property under any circumstances.
9.4 Parties, events, and gatherings beyond the confirmed occupancy are not permitted. The Property is a residential holiday suite, not an event venue.
9.5 Commercial filming, photography, or content creation for commercial purposes requires the Owner's express prior written consent and may be subject to a separate agreement and fee.
9.6 Guests must not modify, rearrange, or remove the furniture, fixtures, or fittings of the Property.
9.7 Open fires, barbecues, and any naked flames outside designated areas are not permitted on the Property.
9.8 Guests must not interfere with or tamper with any fire safety equipment including smoke detectors, fire extinguishers, or emergency signage.
9.9 Any damage, fault, or safety concern discovered during the Stay must be reported to the Owner promptly.
9.10 The Property is equipped with security systems for the safety of guests and the protection of the Owner's investment. Guests consent to the use of externally positioned security measures at the property boundary.
10. Guest Liability
10.1 The Lead Guest is personally responsible and financially liable for: (a) all damage to the Property, its contents, and fixtures caused by any member of the Party during the Stay; (b) the costs of any additional cleaning required beyond normal standards; (c) any charges arising from breach of these Terms or the House Rules; and (d) the conduct of all members of the Party.
10.2 Guests occupy and use the Property entirely at their own risk. The Owner accepts no liability for personal injury, illness, accident, or loss of personal property except where directly caused by the Owner's proven negligence.
10.3 Guests are responsible for the safekeeping of all keys, access codes, and access devices provided. The cost of replacing locks or access systems following loss or misuse will be charged to the Lead Guest.
10.4 Guests must comply with all applicable Greek laws during their Stay. The Owner accepts no responsibility for any legal consequences arising from a Guest's failure to do so.
11. Termination of Stay by the Owner
11.1 The Owner reserves the right to terminate the Stay immediately, without refund, if: (a) the actual number of occupants exceeds the confirmed occupancy; (b) a pet is brought to the Property; (c) a party or event is held at the Property; (d) any Guest causes significant damage to the Property or its contents; (e) any Guest engages in threatening, abusive, or illegal behaviour; or (f) the House Rules are materially and persistently breached after the Owner has given reasonable notice to the Lead Guest.
11.2 In the event of termination under Clause 11.1, the Lead Guest and all members of the Party must vacate the Property immediately. The Owner's decision is final. No refund of any portion of the Total Price will be due.
11.3 The Owner will contact the Lead Guest before invoking this right except in circumstances where immediate action is necessary to protect persons or property.
12. Data Protection and Privacy
12.1 The Owner collects and processes personal data provided by the Lead Guest for the purposes of: (a) managing the Booking and the Stay; (b) communicating with the Guest before, during, and after the Stay; (c) complying with legal and regulatory obligations including Greek tourism registration requirements; and (d) processing payments.
12.2 Personal data is processed on the legal basis of contractual necessity (Article 6(1)(b) GDPR) and, where applicable, legal obligation (Article 6(1)(c) GDPR).
12.3 The Owner does not sell, rent, or share personal data with third parties for marketing purposes. Data may be shared with payment processors and, where required by Greek law, with tourism and tax authorities.
12.4 Personal data is retained for the period required to fulfil the purposes above and in accordance with applicable Greek and EU legal retention requirements. Financial records are retained for a minimum of 5 years in accordance with Greek tax law.
12.5 Guests have the right to access, correct, or request deletion of their personal data, subject to applicable legal limitations. Requests should be directed to: contact@aureamaresuites.gr.
12.6 The Owner's full Privacy Policy is available on request and at aureamaresuites.gr. This Clause 12 is a summary; the Privacy Policy governs in the event of any conflict.
13. Complaints
13.1 Any complaint about the Property or the Owner's services must be raised with the Owner as soon as possible during the Stay to allow the Owner a reasonable opportunity to remedy the issue.
13.2 Complaints raised only after the Stay has ended, without prior notice to the Owner during the Stay, significantly limit the Owner's ability to investigate and respond, and may affect the outcome of any claim.
13.3 Post-stay complaints should be submitted in writing to contact@aureamaresuites.gr within 14 days of Check-Out. The Owner will respond within 14 days of receipt.
13.4 The Owner is committed to resolving disputes fairly and promptly. The Owner's decision following proper investigation is final subject to any statutory rights the Guest may have under applicable law.
14. Force Majeure
14.1 Neither party shall be liable for failure to perform its obligations under these Terms where such failure is caused by a Force Majeure Event, meaning a circumstance beyond the reasonable control of that party including but not limited to: acts of God, natural disaster, earthquake, flood, fire, epidemic or pandemic declared by competent public health authorities, acts of government or public authority, war, civil unrest, or the Property being rendered uninhabitable by circumstances beyond the Owner's control.
14.2 Where a Force Majeure Event prevents the Owner from making the Property available for the confirmed Stay Dates, the Owner will: (a) refund all payments made by the Guest in full; and (b) offer rebooking at the same rate where alternative dates are available.
14.3 Force Majeure does not apply to: flight cancellations, travel disruptions, personal circumstances of the Guest, increased travel costs, or any circumstance that was reasonably foreseeable at the time of booking.
14.4 The party invoking Force Majeure must notify the other party in writing as soon as practicable after becoming aware of the relevant event.
15. Governing Law and Jurisdiction
15.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and shall be construed in accordance with the laws of Greece.
15.2 The parties agree to submit to the exclusive jurisdiction of the courts of Greece, and specifically the courts of the jurisdiction in which the Property is situated (Kavala Prefecture, Thassos), in respect of any dispute arising under or in connection with these Terms.
15.3 Nothing in this clause affects the statutory rights of consumers under applicable EU consumer protection law, including but not limited to rights arising under Directive 2011/83/EU on consumer rights as implemented in Greek law.
16. General Provisions
16.1 If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms continue in full force and effect.
16.2 No waiver by the Owner of any breach of these Terms by the Guest shall constitute a waiver of any subsequent breach. The Owner's failure to enforce any provision shall not be construed as a waiver of that provision.
16.3 These Terms may be updated from time to time. The version in force at the time the Deposit is paid is the version that governs the Booking. Updates will not be applied retrospectively.
16.4 All notices under these Terms shall be in writing and delivered by email or WhatsApp message to the contact details provided by each party. The Owner's contact for formal notices is contact@aureamaresuites.gr.
16.5 These Terms are written in English. In the event of any conflict between an English version and any translation, the English version shall prevail.
Aurea Mare · Chrysi Ammoudia 640 04, Thassos, Greece
aureamaresuites@gmail.com · +30 697 351 8908 · aureamaresuites.gr